eFlex Systems Support Options

Hardware Maintenance & Interval Check-Ins for:

  • Hard drive failures and warnings
  • Firmware evaluation for needed updates
  • Raid controller issues to maintain hardware stability
  • CMOS clock batteries
  • RAM faults
  • Power supply faults/issues
  • Network card issues
  • System logs

Software Maintenance & Updates

  • Continuous software updates for major new features, maintenance and enhancement releases
  • Operating system updates
  • Log file evaluation for issues
  • Back-ups are set up properly and confirmed they are working
  • Bug fixes due to software, OS, or hardware changes 

Technical Support

24/7

  • 24/7 Global technical assistance by phone, email or online. First-line support available through an eFlex agent or direct contact with our support engineers
  • Emergerncy support via phone or email for emergencies such as entire systems down or production outage 

Training & Advanced Support

eFlex offers free training classes at eFlex System's offices on pre-defined dates throughout the year.  On-site training may be purchased at a discounted rate with Product Support and Maintenance Program Plans.  

Quality Professional Services (QPS) are available at discounted rates as well.  QPS allows you to work directly with our application engineers and get support that goes beyond problem solving and provides a collaborative effort between you and our engineering staff.  Possible uses for this service may include architectural guidance, on-site start-up assistance, on-site custom training and proof-of-concept demonstrations. 

 

Business Intelligence (BI) Reporting


  • BIlaptopexample-1.pngGet a customized BI reporting tool to support data-driven business decisions.
  • Look at historical, current, and predictive views of your business operations by mining into your data warehouse and get actionable data.

 

 

  Contact eFlex  with questions or to renew your current support package.
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eFlex Systems

210 W. Tienken

Rochester Hills, MI 38306

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833 463 3539 sales@eflexsystems.com
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